How safe is my money?

e-mail: client@greenburgfx.com

office: UK +44 (0) 208 638 6371

Monday to Friday between 09.00am and 16.00pm (GMT+1)

All Payment Services for Greenburg Fx are provided by The Currency Cloud Limited

Greenburg Fx wants to provide the latest industry leading service to its clients and The Currency Cloud help us to deliver.

 

The Currency Cloud have developed one of the worlds most trusted payment systems, processing over $1bn a month for thousands of companies and individuals.

The Currency Cloud is backed by investors including GV (Google Ventures), Sapphire Ventures, Anthemis and Notion Capital.

Payment services for Greenburg Fx are provided by:

The Currency Cloud Limited

Registered Office:

Stewardship Building 1st Floor,

12 Steward Street London E1 6FQ.

United Kingdom

Registered in England No. 06323311

 

Financial Conduct Authority

The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)

 

FinCEN

The Currency Cloud is registered with FinCEN and is authorized in 22 states to transmit money.

Your money is held in separate accounts with tier one banks. In the unlikely event of The Currency Cloud ceasing to exist, your money remains protected and ring fenced.

This is in accordance with best practice guidance issued by regulators to ensure clients are always protected.

Compliance with best practices and regulations pertaining to the management of personal data under the UK Data Protection Act (DPA), and  European Union General Data Protection Regulation (GDPR).

The service operates on Google Cloud Services and Amazon Web Services (AWS) which is certified in terms of data centre security.

  • ISO 27001 Information Security Management Controls
  • ISO 27018 Personal Data Protection
  • PCI-DSS Level 1 Payment Card Standards
  • SSAE16/SOC 1, SOC2 and SOC 3
  • FIPS United States Government Security Standards

Secure Platform

  • ISO/IEC 27001:2013 compliant ( this is the international best practice standard for Information Security Management Controls which is independently audited)
  • Two-step authentication and multi-factor authentication for sensitive systems. All access is logged and audited for suspicious behaviour.
  • All network traffic is encrypted at a transport level and confidential information is encrypted at rest.
  • Best practices policies in terms of encryption key storage and security.
  • Dedicated systems are in place to protect against Distributed Denial of Service (DDoS) attacks as well as man-in-the-middle attacks.
  • Registrars are used to protect against domain hijacking and “phishing” attacks.
  • The platform undergoes regular penetration testing and has protection in place against common vulnerabilities like code injection attacks and cross-site scripting attacks

Questions before you send money?

You can send money from the UK (GBP) to bank accounts in the following countries:

 

Argentina (ARS)

Australia (AUD)

Bahrain (BHD)

Brazil (BRL)

Bulgaria (BGN)

Canada (CAD)

Croatia (HRK )

Czech Republic (CZK)

Denmark (DKK)

Dominican Republic (DOP)

Eurozone countries* (EUR)

Hong Kong (HKD)

Hungary (HUF)

India (INR)

Israel (ILS)

Kuwait (KWD)

Mexico (MXN)

Morocco (MAD)

New Zealand (NZD)

Norway (NOK)

Peru (PEN)

Poland (PLN)

Qatar (QAR)

Romania (RON)

Saudi Arabia (SAR)

Singapore (SGD)

South Africa (ZAR)

Sweden (SEK)

Switzerland (CHF)

Turkey (TRY)

United States of America (USD)

 

*Eurozone countries are Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain.

 

You need the recipient’s first name, last name and bank details.

This could mean their IBAN, ABA number/routing number or BIC/SWIFT code.

For currencies other than EUR, we also require the recipient’s address.

The minimum amount you can send is £100 and there is actully no maximum limit.

You should also consider that your or your recipients card issuer or bank may impose limits as some countries have different regulations and laws respectively.

You can arrange a payment on a weekend or a bank holiday. However, the recipient will most likely receive your payment the following working day because clearing systems are closed over the weekend and during bank holidays.

Your transaction may also be delayed in case we set a limit to operating in certain currencies.

IBAN stands for International Bank Account Number. It’s a sequence of up to 34 letters and numbers that determines the country, bank and account that the payment should be sent to. This is applicable to banks in the European Economic Area, Switzerland, Turkey, Israel, Saudi Arabia, Bahrain, Dominican Republic, Brazil and Kuwait. Please double-check if you have the correct IBAN before confirming your payment on the app.

Unfortunately, we’re unable to verify if the IBAN belongs to your recipient. Thus, we cannot guarantee that your money will reach the right person if you enter the recipient’s details incorrectly.

BIC stands for Bank Identifier Code, which the Society for Worldwide Interbank Financial Telecommunication (SWIFT) assigns to a bank. Because of this, a BIC is sometimes called a SWIFT code but they’re both referring to the same thing. It’s a sequence of either 8 or 11 numbers that determines the country and bank that a payment should be sent to. You’ll need the BIC/SWIFT code if you’re sending money to Argentina, Australia, Brazil, Canada, Colombia, Hong Kong, India, Mexico, Morocco, Peru, Singapore, South Africa or New Zealand.

Questions after you have sent money?

Payments can arrive within minutes, if sent on a business day before cut-off time and for certain destinations. We process transactions the same day, unless the transaction is submitted after the cut-off point (which means after a given time, your payment will be processed the next business day). Cut-off points vary depending on the currency you are sending.

The website will tell you when the payment should reach the recipient before you complete the transaction.

Our cut-off times for sending money abroad GMT are as follows (UK time):

  • 8:30 am for BGN and HRK
  • 9:00 am for CZK, MXN, RON and HUF
  • 9:30 am for PLN and TRY
  • 10:30 am for CHF, DKK, NOK , SEK and ZAR
  • 2:00 pm for AUD, BHD, CAD, HKD, ILS, KWD, NZD, QAR, SAR and SGD
  • 2:30 pm for EUR
  • 4:30 pm for COP and USD
  • 6.00 pm for DOP
  • 10:00 pm for ARS, BRL, INR, MAD and PEN

Sometimes, the recipient’s bank will have their own security process that your payment need to go through before it reaches your recipient. In some instances, this may delay your payment.

Dedicated customer support will be available for your enquiries.

If you want an update about your payment status, our customer support team will be happy to assist you. Simply tap ‘Chat’ on the website and we can help answer any of your queries.

Our support team are available from 9:00am to 6:00pm (UK time) Monday to Friday

If for any reason we can’t complete your payment, you’ll get a refund on the amount you were debited, unless we are required to comply with our legal obligations. Please chat with a member of our customer support team and they’ll provide you with more information as to why the payment could not be completed.

We’ll do everything we can to make sure your payment arrives when expected but sometimes they can be held up. This could be for a number of reasons, including:

  • We need more information from you before we can send your payment.
  • We need more information from the recipient.
  • You sent the payment over a weekend or bank holiday.
  • There’s a technical issue with the recipient bank.

If you get in touch with us , we’ll be happy to give you more information about specific payments.

Unfortunately, we can’t guarantee that your money will reach the right person if you enter the recipient’s details incorrectly. So, it’s best to double check the details of your payment before you press send. If you think you may have made a mistake, please get in touch with our support team via as soon as possible and we’ll do everything we can to help you. Our support team are available from 9:00am to 6:00pm (UK time), Monday through Fridays.

Certain countries and banks have different turn-around times to return payments, so we can’t estimate how long their process will take. However, once the recipient has returned the payment and we receive money from their bank, your payment will be refunded to your debit card within 2 working days.

Yes, it’s easy. You’ll just need to tap on any payment from the ‘Home’ screen on the mobile app or the website and hit the ‘Need a receipt?’ button to generate a PDF of your receipt.

You’ll see all of your past and current payments via the ‘Payments’ button at the top of the screen.

 

Get in touch with us as soon as possible and we’ll do everything we can to help stop the payment and refund you the original amount. However, once a payment has gone through, it might be too late in the process to cancel.